Terms of service

E-Commerce Terms and Conditions of Sale

Welcome to The Fabric Obsession. These Terms of Purchase (“Terms”) set out how you (the Customer or User) may make purchases from our online store. Ahead of completing any purchase, you will be required to confirm your agreement to these Terms by checking the confirmation box at checkout. By completing your purchase, you agree to be legally bound by these Terms, alongside our Privacy Notice and Shipping & Returns Policy.

1. Business Information & Lawful Jurisdiction

• Business Name: The Fabric Obsession

• Customer Support & Enquiries: info@thefabricobsession.co.uk

• Operating Hours: Please refer to the Opening Hours section on our website. Inquiries received outside of our published hours, on weekends (including Saturdays), or on UK Bank Holidays are attended to on the next working day.

• Governing Law: These Terms and any dispute or claim arising in connection with purchases from The Fabric Obsession are governed exclusively by the laws of England and Wales.

2. Pricing, VAT & Payment

• UK VAT: The Fabric Obsession is a UK VAT-registered business. All prices displayed on our website include UK VAT where applicable for domestic UK orders.

• Payment Methods: Orders must be paid in full at checkout via our authorized third-party payment gateways (e.g. Stripe, PayPal, Apple Pay). We do not store or process payment card numbers directly.

• Pricing Errors: While we endeavor to ensure accurate pricing across all products, genuine errors may occasionally occur. If an obvious and unmistakable pricing error occurs, we reserve the right to contact you with the option to proceed at the correct price or cancel the affected order with a full refund.

3. Purchase Terms for Physical Products (Fabrics, Notions & Kits)

Product Descriptions & Colour Representation: We take great care to represent our fabrics, thread pairings, haberdashery, and curated sewing kits accurately. However, digital device screens and monitor calibrations may display slight variations in colour tone, saturation, and texture. Minor batch variations or normal textile characteristics may also occur.

Order Dispatch & Working Days:

• Our working days are Monday to Friday (excluding Saturdays, Sundays, and UK Bank Holidays).

• We aim to dispatch all orders within 2 working days (Monday – Friday). Orders placed over a weekend begin processing on the following Monday.

Shipping Rates & Royal Mail Investigation Window

International Delivery & Customs

• United States: We collect a one-off customs handling fee at checkout that covers all applicable U.S. duties, state sales tax, and administrative customs clearance upfront (no surprise border fees).

• Canada: Canadian CBSA low-value thresholds apply (duty-free under CAD $20; tax-free under CAD $40). Any applicable GST and duties are collected on delivery by CBSA/carrier.

• European Union (Non-IOSS): We are not registered for the EU IOSS scheme. UK VAT is zero-rated on export, and destination import VAT/customs duties will be collected on delivery by your local customs authority or carrier.

• Australia & New Zealand: Orders under $1,000 AUD / NZD are duty-free. Local GST may be assessed by customs/carrier.

4. Purchase Terms for Digital Downloads (PDF Sewing Patterns)

Product Delivery: All sewing patterns sold in digital format are supplied as downloadable Portable Document Format (PDF) files. You will not receive a physical paper pattern or garment in the post. Instant download access is provided automatically on the order confirmation screen and delivered via an automated confirmation email immediately upon payment processing.

Cancellation & Statutory Refund Rights:

• In accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, by purchasing and accessing or downloading digital content, you explicitly request immediate access to the digital file and waive your 14-day statutory cooling-off cancellation period.

• Because PDF sewing patterns are delivered instantly, all digital pattern sales are non-refundable once the file has been accessed or downloaded. Please check sizing charts, skill level requirements, and pattern specifications prior to completing your purchase.

Intellectual Property & Single-User Licence:

• All digital sewing patterns, instruction booklets, diagrams, sizing charts, and accompanying materials are the exclusive intellectual property and copyright of The Fabric Obsession (or our licensed pattern partners).

• Your purchase grants you a single-user, non-exclusive, non-transferable licence for personal, non-commercial use only.

• You may print copies of the pattern for your own personal sewing use. You are strictly prohibited from reproducing, redistributing, reselling, sharing, file-sharing, modifying, or uploading the PDF files to any shared drive, website, or social media group without prior written permission.

Technical Difficulties: If you experience technical issues downloading your PDF sewing pattern or require a download link reset, email us at info@thefabricobsession.co.uk with “Tech Query: PDF Pattern” and your order number in the subject line. We will assist you promptly during our regular business hours.

5. Returns, Cancellations & Exclusions

Our complete return instructions and eligibility criteria are governed by our standalone Refunds and Returns Policy:

• 14-Day Return Window: You have 14 calendar days from delivery to notify us of your request to return, and a further 14 calendar days to send the items back.

• Eligible Condition: Physical goods must be returned in their original packaging, uncut, unwashed, and in fully resalable condition.

• Strict Exclusions from Returns:

• Cut-to-order fabrics, trims, or elastic that have been washed, cut into, sewn, or altered from their supplied condition.

• Digital products & PDF sewing patterns once the download link has been accessed or downloaded.

• Custom, bespoke, or personalised kits (unless verified as damaged or faulty).

• Return Shipping & International Customs: Return postage is the responsibility of the customer. When returning parcels from outside the UK, you must clearly mark all customs paperwork as “RETURNED GOODS – RELIEF CLAIMED” to avoid unnecessary UK import duties. Any customs charges billed to us due to incorrect customs declarations will be deducted from your final refund.

6. Faulty, Defective, or Incorrect Goods

Nothing in these terms limits your statutory rights under the Consumer Rights Act 2015:

• If any physical item arrives damaged, flawed, or incorrect, you must contact us within 48 hours of delivery at info@thefabricobsession.co.uk.

• Please include your order number along with clear photographs showing the fault or damage.

• Upon verification, we will provide a free replacement or issue a full refund, including reimbursing standard return postage.

7. Limitation of Liability

• We warrant that all physical products supplied conform with contract requirements and are of satisfactory quality for general domestic sewing and craft use.

• We are not liable for defects or damage caused by improper fabric laundering, failure to follow pre-washing guidelines, incorrect cutting, normal wear and tear, or sewing alterations.

• We sell products for private and domestic use only. We accept no liability for any commercial business losses, loss of revenue, or business interruption

Effective date: 3.11.2026

Last updated: 3.11.2026