Shipping policy

Last updated: November 7, 2026

Thank you for shopping with The Fabric Obsession. This policy explains how we ship your order, what it costs, and what to expect after you buy.

SHIPPING POLICY

1. Working Days & Dispatch Timeframes

• Working Days Defined: Our working days are Monday to Friday, excluding Saturdays, Sundays, and UK Bank Holidays. Orders are not processed, packed, or dispatched on weekends.

• Dispatch Window: We aim to dispatch all orders within 2 working days (Monday – Friday). Orders placed on a Friday, Saturday, or Sunday enter processing on the following Monday.

• Order Amendments & Address Changes: If you need to change your delivery address after placing an order, contact us immediately at info@thefabricobsession.co.uk. We will make every effort to update your address prior to dispatch. Once an order has been dispatched, delivery addresses cannot be modified.

2. UK Domestic Shipping

All orders within the United Kingdom are shipped with end-to-end tracking included. You will receive a shipment notification containing a tracking link once your order has been dispatched.

Note: The Fabric Obsession is a UK VAT-registered business; all applicable UK VAT is included in our prices for domestic UK orders.

Delayed or Missing UK Deliveries

If your parcel has not arrived within 5 working days of receiving your dispatch notification, please check:

1. Your tracking link for delivery status updates or carding notices.

2. Any safe places around your property.

3. With neighbours who may have accepted delivery on your behalf.

4. With your local Royal Mail delivery office for any missed-delivery cards.

If your parcel still cannot be located, contact us with your order number.

3. International Shipping Overview

We offer international delivery to the United States, Canada, European Union countries, Australia, and New Zealand. International transit times are measured in working days and exclude weekends, bank holidays, and customs clearance delays.

4. International Customs, Duties & Taxes Details

All international orders are dispatched from our studio in the United Kingdom.

United States (Prepaid DDP / One-Off Handling Fee)

• Prepaid at Checkout: We charge a single, one-off customs handling fee at checkout covering all applicable U.S. duties, state sales tax (where applicable), and administrative clearance costs upfront.

• No Surprise Fees or Delays: Because all import fees are prepaid, your parcel will clear U.S. Customs and Border Protection (CBP) smoothly without being held for payment. You will not be asked to pay anything extra upon arrival.

• Tracking: Tracked shipping is included to ensure reliable transit and status updates.

Canada (CBSA / Import Thresholds)

• Import Thresholds: Canada enforces strict low-value exemption thresholds:

• Orders under CAD $20: Exempt from customs duties and GST.

• Orders between CAD $20 – $40: Exempt from customs duties, but GST (5%) may apply.

• Orders over CAD $40: Subject to Canadian GST (5%) and potential customs duties depending on fabric composition and value.

• Collection on Delivery: We are not registered for GST in Canada and do not collect Canadian taxes or duties at checkout. Any applicable GST, duties, or carrier disbursement handling fees are collected directly by the Canada Border Services Agency (CBSA) or your delivery provider prior to delivery.

• Notification: CBSA or your local carrier will notify you if fees are due before releasing the parcel.

European Union (EU – Non-IOSS)

• VAT-Registered Business (Non-IOSS): The Fabric Obsession is UK VAT-registered, but we are not registered under the EU Import One-Stop Shop (IOSS) scheme.

• No EU VAT at Checkout: Because we do not use IOSS, we do not collect EU import VAT at checkout. UK VAT is zero-rated on international export orders.

• Import VAT on Arrival: Under EU regulations, import VAT applies to all commercial goods entering the EU regardless of consignment value. Your local customs authority or carrier will collect this before release.

• Customs Duties: Orders up to €150 are exempt from customs duties (import VAT and carrier handling fees still apply). Orders over €150 are subject to both destination import VAT and applicable customs duties.

• Notification: Your postal carrier will contact you (via card, SMS, or email) with payment instructions for outstanding VAT and clearance fees prior to delivery.

Australia & New Zealand

• $1,000 AUD / NZD Low-Value Threshold: Consignments under $1,000 AUD or NZD qualify as low-value imports and are exempt from customs duties. The threshold includes goods, shipping, and insurance.

• Australian GST: Because our annual sales to Australia fall below the statutory AUD $75,000 registration threshold, we are not registered with the ATO and do not collect GST at checkout. GST (10%) may be evaluated and charged by border authorities or the carrier on arrival.

• Notification: If taxes or clearance fees are assessed, the carrier will notify you with instructions to pay prior to release.

5. Opening Hours & Customer Support

Customer Support Hours: Please refer to the Opening Hours section on our website.

Email: info@thefabricobsession.co.uk

Operating Schedule Note: Inquiries received outside of our published opening hours, or over weekends (including Saturdays) and UK Bank Holidays, will be attended to on the next working day.